Job Summary

• Monitors trade activities such as sell-in/sell-out data, estimated inventory levels, etc. and maintains tracking logs to help ensure commercial agreements are respected, any anomalies are recognized and escalated appropriately.
• Acts as the Country Lead for the Service Cloud customer request management system for Canada, representing the Canadian Commercial Trade operations perspective with cross-functional stakeholders; maintaining platform governance, ensuring timely triage and escalation, and driving adherence to SLAs.
• Identifies continuous improvement opportunities across processes and systems, demonstrating expertise in optimization and data analytics with ability to design improvements and coordinate implementation with local or global teams as necessary.

Matching Summary

Skills & Requirements

Key Requirements

• 2+ years of experience
• University degree preferred or equivalent experience
• Pharmaceutical industry experience strongly preferred
• Strong analytical skills
• Proficiency in Microsoft Office Suite
• Demonstrated process improvement experience

Work Rights