Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software
Job Summary
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
Provides escalated support for the Service Desk and Desktop Support Technician I.
Matching Summary
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
Skills & Requirements
Must-have
side by side support
installation configuration usability
troubleshooting and resolution
customer service and satisfaction
documentation and knowledge articles
Nice-to-have
enterprise level projects
collaboration with teams
training end users
on-call rotation
Key Requirements
1 or more years of closely related experience required in addition to Associate's degree OR 2 or more years experience in lieu of Associate's degree
High School Graduate
Associates Degree preferred
Additional certification relevant to work duties preferred