Manager, Support Operations

capitalonecareers.ca

Richmond, VA, USA
Base: $138,100 - $157,700; bonus/equity: eligible ...
Not specified (assumed to be in-office based on location)
Manage it support operations teams
Improve end user experience
Drive operational efficiencies
Capital One is seeking a Manager of Support Operations in Richmond, VA, who will lead teams focused on IT service management, ensuring operational efficiency and compliance. The ideal candidate should have extensive experience in IT operations, people management, and project management, along with strong communication skills

Job Summary

  • Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
  • Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.
  • This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.

Matching Summary

Match Score: 85

Capital One is seeking a Manager of Support Operations in Richmond, VA, who will lead teams focused on IT service management, ensuring operational efficiency and compliance. The ideal candidate should have extensive experience in IT operations, people management, and project management, along with strong communication skills.

Salary

Base: $138,100 - $157,700; Bonus/Equity: eligible to earn performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Manage IT support operations teams
  • Improve end user experience
  • Drive operational efficiencies
  • IT Service Management principles

Nice-to-have

  • Strong verbal and written communication
  • Manage up and influence leadership
  • Collaborate well with peers

Key Requirements

  • At least 2 years of experience in Managing IT projects or operations teams
  • At least 3 years Technical Operations experience
  • At least 3 years of experience in People Management
  • At least 3 years of experience in IT systems and infrastructure
  • At least 3 years experience with desktop platforms and operating systems
  • At least 3 years of experience in technical operations or end user technical support
  • High School Diploma, GED, or equivalent certification

Work Rights

Not specified

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