Hire Administrator

Sunbelt Rentals Ltd

Location
Not specified; benefits: generous holiday allowanc...
On-site
Proven customer service experience
Handling inbound sales enquiries
Exceptional communication skills
Sunbelt Rentals Ltd is seeking a Customer Service Advisor to join their team, focusing on building relationships with customers and enhancing their service experience. The ideal candidate will have a background in customer service, preferably within the hire or construction industry, and possess strong communication and problem-solving skills

Job Summary

  • The role involves delivering best-in-class service by managing the entire customer journey from enquiry to post-hire feedback.
  • You will use your initiative and product expertise to maximize upselling opportunities while building strong relationships with customers.
  • The company offers an industry-leading flexible rewards package including generous holiday allowance and a great pension scheme.

Matching Summary

Match Score: 85

Sunbelt Rentals Ltd is seeking a Customer Service Advisor to join their team, focusing on building relationships with customers and enhancing their service experience. The ideal candidate will have a background in customer service, preferably within the hire or construction industry, and possess strong communication and problem-solving skills.

Salary

Not specified; Benefits: Generous holiday allowance, life assurance, retail discount, employee recognition awards, company pension scheme

Skills & Requirements

Must-have

  • Proven customer service experience
  • Handling inbound sales enquiries
  • Exceptional communication skills
  • Using product knowledge for upselling
  • Managing orders from enquiry to feedback

Nice-to-have

  • Experience in hire or construction industry
  • Ability to think on feet
  • Commitment to continuous improvement
  • Flexible and adaptable approach
  • High standards of accuracy

Key Requirements

  • Previous customer service role experience
  • Good level of computer literacy in MS Office
  • Comfortable using judgment within company policies

Work Rights

Not specified

Tailored Resume

Cover Letter