Customer Service Officer

MSD (Merck)

Boxmeer, Netherlands
Competitive based on experience; 3% year-end bonus...
Hybrid
Mbo4 education level
Order processing via eshop
Sap-atlas and salesforce experience
This role serves as the primary contact for customers, handling order management, billing, and resolving inquiries within the Animal Health sector

Job Summary

  • This role serves as the primary contact for customers, handling order management, billing, and resolving inquiries within the Animal Health sector.
  • The position requires proficiency in SAP-Atlas and Salesforce to process orders accurately and maintain customer data integrity.
  • Candidates will benefit from a comprehensive benefits package including a competitive salary, performance bonuses, and extensive wellness support.

Matching Summary

This role serves as the primary contact for customers, handling order management, billing, and resolving inquiries within the Animal Health sector.

Salary

Competitive based on experience; 3% year-end bonus; Annual bonus based on results

Skills & Requirements

Must-have

  • MBO4 education level
  • Order processing via eShop
  • SAP-Atlas and Salesforce experience
  • Customer relationship management
  • Debtors management skills

Nice-to-have

  • Cross-selling and upselling experience
  • SOX compliance knowledge
  • Strong communication with stakeholders
  • Proactive improvement mindset
  • Team collaboration in dynamic environment

Key Requirements

  • Completed MBO4 education
  • Experience in customer service environments
  • Proficiency with ERP systems like SAP

Work Rights

Not specified

Tailored Resume

Cover Letter