On Site Level 2 Support Engineer

Amynta Group

Not specified; competitive medical, dental, vision...
Hybrid
Windows 11 operating system support
Microsoft 365 services administration
Hardware imaging and deployment
This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues

Job Summary

  • This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues.
  • The position requires strong expertise in deploying Windows 11 devices, managing Microsoft 365 services, and supporting critical insurance applications like Vertafore IMS.
  • Candidates will deliver white-glove support to executives while maintaining high user satisfaction through responsive and professional service.

Matching Summary

This role serves as the primary on-site escalation point between Level 1 support and engineering teams for advanced technical issues.

Salary

Not specified; Competitive Medical, Dental, Vision, Disability, and Life insurance; 401k with Company Match

Skills & Requirements

Must-have

  • Windows 11 operating system support
  • Microsoft 365 services administration
  • Hardware imaging and deployment
  • Active Directory and Entra ID management
  • ServiceNow incident tracking

Nice-to-have

  • Vertafore IMS and ImageRight experience
  • QuickBooks application support
  • Intune and Autopilot configuration
  • ITIL Foundation certification
  • Mentoring Level 1 technicians

Key Requirements

  • 3–5 years of IT support or Service Desk Level 2 experience
  • Hands-on experience with hardware lifecycle management
  • Proven ability to troubleshoot line-of-business applications

Work Rights

Not specified

Tailored Resume

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