2nd Line Support Engineer

Vitality Corporate Services Ltd

Bournemouth, United Kingdom
Competitive salary; bonus schemes rewarding perfor...
Office-based, 5 days per week with flexible working options available.
Windows os and microsoft 365 expertise
Active directory and o365 knowledge
Sccm and intune mdm experience
Vitality Corporate Services Ltd is seeking a 2nd Line Support Engineer based in their Bournemouth office, focusing on IT operations to support their global workforce. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a proactive approach to incident management

Job Summary

  • Join the VitalityAssist Support team to keep the global workforce running smoothly by resolving issues across a broad range of technologies.
  • You will take ownership of incidents, liaise with VIPs and third-party partners, and drive lasting improvements while delivering within SLAs.
  • The role offers a competitive salary, a bonus scheme, up to 12% pension matching, and award-winning health insurance benefits.

Matching Summary

Match Score: 85

Vitality Corporate Services Ltd is seeking a 2nd Line Support Engineer based in their Bournemouth office, focusing on IT operations to support their global workforce. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a proactive approach to incident management.

Salary

Competitive salary; Bonus schemes rewarding performance; Pension up to 12% with 6% match

Skills & Requirements

Must-have

  • Windows OS and Microsoft 365 expertise
  • Active Directory and O365 knowledge
  • SCCM and InTune MDM experience
  • Incident and problem ownership
  • Strong verbal and written communication

Nice-to-have

  • AI technology driving and support
  • VIP stakeholder relationship management
  • Cross-organisation collaboration skills
  • Proactive trend analysis capabilities
  • Flexible working arrangement adaptability

Key Requirements

  • Degree level or equivalent qualification
  • Minimum 2 years IT work experience
  • Ability to work independently on own initiative

Work Rights

Not specified

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