Manager, Customer Care (international)

Toast

Chennai, India
On-site
Manage and coach a team
Customer satisfaction
Complex customer issues
As a Customer Care Manager, you will actively manage a team of agents for the International campaign

Job Summary

  • As a Customer Care Manager, you will actively manage a team of agents for the International campaign.
  • You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams.
  • To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments.

Matching Summary

As a Customer Care Manager, you will actively manage a team of agents for the International campaign.

Skills & Requirements

Must-have

  • Manage and coach a team
  • Customer satisfaction
  • Complex customer issues
  • Subject Matter Expert for Operations

Nice-to-have

  • Tech industry experience
  • SaaS company experience
  • POS technical understanding

Key Requirements

  • 3+ years performance managing and coaching
  • 4+ years customer satisfaction experience
  • Independent operation in changing environments
  • Open to flexible schedules

Work Rights

Not specified

Tailored Resume

Cover Letter