Customer Service Manager (omd/fast)

KLA

Milpitas, CA, USA
Customer retention strategy
Operational process analysis
Service delivery improvement
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers

Job Summary

  • Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
  • Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

Matching Summary

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.

Skills & Requirements

Must-have

  • Customer retention strategy
  • Operational process analysis
  • Service delivery improvement
  • Teamwork facilitation
  • Resource management
  • Return materials authorization (RMA) processes

Nice-to-have

  • Strategic and forward thinker
  • Proactive, energetic, performance-driven
  • Family friendly total rewards package

Key Requirements

  • 3 to 5 years in semiconductor field
  • Good command of Chinese and English
  • B.A. of engineering background is a must
  • M.S. is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter