Baguio Customer Service Advisor – Rcx 2025

Concentrix

Baguio City, Philippines
Not specified
High school diploma required
Strong computer navigation skills
Ability to rotate shifts
Concentrix is seeking a Customer Service Advisor in Baguio City, Philippines, to provide customer support through various communication channels. The role involves assisting customers with their inquiries, resolving routine issues, and maintaining high levels of service quality

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates must demonstrate patience in all customer contact situations and possess the ability to effectively communicate both written and verbally.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor in Baguio City, Philippines, to provide customer support through various communication channels. The role involves assisting customers with their inquiries, resolving routine issues, and maintaining high levels of service quality.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to rotate shifts
  • Fast-paced work environment tolerance
  • Multi-tasking and adaptability

Nice-to-have

  • Three to six months relevant experience
  • Empathy and rapport building
  • Team collaboration skills
  • Product knowledge retention
  • Professional tone maintenance

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Shift rotation availability

Work Rights

Not specified

Tailored Resume

Cover Letter