Customer Satisfaction Supervisor

Driveway

Addison, TX, United States
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified (assumed to be onsite based on location)
3-5+ years customer service leadership
High school diploma or equivalent
Crm and erp system management
Driveway is seeking a Customer Satisfaction Supervisor to lead a team responsible for enhancing customer experiences post-purchase. The ideal candidate should have customer service leadership experience and strong communication skills, with a focus on continuous improvement and team collaboration

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring teams to deliver an unparalleled customer experience post-purchase.
  • This role requires managing a team of representatives including hiring, performance management, and ensuring high employee retention while resolving customer escalations.
  • The company offers best-in-class benefits including competitive pay, medical/dental/vision plans, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Supervisor to lead a team responsible for enhancing customer experiences post-purchase. The ideal candidate should have customer service leadership experience and strong communication skills, with a focus on continuous improvement and team collaboration.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan

Skills & Requirements

Must-have

  • 3-5+ years Customer Service Leadership
  • High School diploma or Equivalent
  • CRM and ERP system management
  • Team hiring and performance management
  • Customer escalation resolution

Nice-to-have

  • Strategic thinking and big picture view
  • Sense of urgency in problem solving
  • Continuous improvement mindset
  • Strong written and verbal communication
  • Ability to drive change and standardization

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Experience with CRM and ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter