Specialist, Servicenow Platform Operations - Instance Management

MSD & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow platform operations
Tier 2 and tier 3 support
Servicenow development and operational support
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release management.
  • Be part of a dynamic team focused on creating custom software and driving innovation to tackle global health threats.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • Tier 2 and Tier 3 support
  • ServiceNow development and operational support
  • Service Catalog Item creation/updates
  • Release support and update set migration
  • Environment management (prod/non-prod)

Nice-to-have

  • Agile development methodologies
  • Passion for data and analytics
  • Innovation and execution excellence
  • Collaboration and best practice sharing

Key Requirements

  • 3+ years ServiceNow support experience
  • CMDB, ITSM, Flows/sub-flows/flow actions expertise
  • Instance observer and/or advanced administration expertise
  • ServiceNow Certified System Admin (CSA)
  • ITIL processes and best practices knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter