District Services Manager

Home Depot

W Sacramento, USA
Base: $110,000 - $135,000; bonus/equity: not speci...
Service provider management
Issue resolution
Store connectivity
The District Services Manager (DSM) is a critical role in the Home Services (installation) organization, managing Service Providers and driving quality and customer service

Job Summary

  • The District Services Manager (DSM) is a critical role in the Home Services (installation) organization, managing Service Providers and driving quality and customer service.
  • Responsibilities include managing Service Provider relationships, recruitment, retention, performance, and issue resolution, as well as driving store awareness and engagement for Home Services.
  • This role involves ensuring personal and team training and development, with direct reporting to the Field Director Services and managing 4 direct reports.

Matching Summary

The District Services Manager (DSM) is a critical role in the Home Services (installation) organization, managing Service Providers and driving quality and customer service.

Salary

Base: $110,000 - $135,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Service Provider Management
  • Issue Resolution
  • Store Connectivity
  • Customer Service
  • Quality Reviews

Nice-to-have

  • Retail environment experience
  • Home improvement industry knowledge
  • General construction industry knowledge
  • Self-motivated
  • Strong organizational skills

Key Requirements

  • Bachelor's degree program or equivalent
  • 4 years of work experience
  • 3 years of leadership experience
  • Basic to intermediate computer skills
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter