Salesforce UK is seeking a Senior Technical Writer to create impactful content for their software products, focusing on enhancing customer understanding and success. The ideal candidate will have extensive experience in technical writing, particularly in a structured authoring environment, and familiarity with modern documentation practices, including AI tools
Job Summary
Technical writers at Salesforce don’t just document products; they shape how customers understand, adopt, and succeed with them.
This role is ideal for someone who can create scalable, high-quality content, contribute to product decisions, and improve how content works across product and AI-driven environments.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
Match Score: 85
Salesforce UK is seeking a Senior Technical Writer to create impactful content for their software products, focusing on enhancing customer understanding and success. The ideal candidate will have extensive experience in technical writing, particularly in a structured authoring environment, and familiarity with modern documentation practices, including AI tools.
Skills & Requirements
Must-have
Own and drive content for key product areas
Design scalable, high-impact content
Docs-as-code approach (Git + Markdown)
AI-assisted content workflows
Create modular, reusable, and structured content
Nice-to-have
Influence product and UX decisions
Proactively design content solutions
Contribute to team standards and processes
Familiarity with content systems for personalization
Key Requirements
5-10 years of experience creating technical content
Experience working in structured authoring environments (DITA/XML preferred)
Familiarity with source control systems (Git, Perforce, or similar)
Experience using AI tools (e.g., LLMs) to improve content creation
Experience working in Agile development environments