Manager Global Service & Support China

Air Products

Shanghai, China
Technical support for chinese customers
Spare parts coordination and sales
Liaison between china and gss
The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department

Job Summary

  • The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.
  • The role encompasses full responsibility for technical support and spare parts coordination for the China market, ensuring seamless communication and collaboration with the Norway office.
  • The scope of this position includes both strategic and operational responsibilities, with direct impact on customer satisfaction, sales performance, and the reputation of the GSS department in China.

Matching Summary

The Global Service & Support Manager China is the primary interface between local Chinese service agents, customers, and the Global Service & Support (GSS) department.

Skills & Requirements

Must-have

  • Technical support for Chinese customers
  • Spare parts coordination and sales
  • Liaison between China and GSS
  • Compliance with company policies
  • Marine aftermarket sales experience

Nice-to-have

  • Holistic view of operations
  • High working capacity
  • Self-motivation and independence
  • Familiarity with Chinese regulations

Key Requirements

  • Proven ability to build customer relationships
  • Technical and business degree preferred
  • Excellent communication skills in English
  • Proficiency in Mandarin Chinese highly desirable

Work Rights

Not specified

Tailored Resume

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