Ecc Associate Analyst - M/f/d ( R-19103)

082

Warsaw, Poland
On-site
Proactive application monitoring
Itil incident and problem processes
Service restoration execution
The Ecc Associate Analyst position at 082 in Warsaw, Poland, involves providing 24x7 Level 1 support for global production applications, focusing on monitoring and incident management. The role requires adherence to ITIL processes, collaboration with various teams, and proactive incident resolution

Job Summary

  • The role provides 24x7 Level 1 support for the organization's global production applications.
  • Responsibilities include proactive monitoring of alerts, following ITIL processes, and executing routine service restoration steps.
  • The position requires interacting with peers, application support teams, and infrastructure NOC to facilitate effective incident handling.

Matching Summary

Match Score: 75

The Ecc Associate Analyst position at 082 in Warsaw, Poland, involves providing 24x7 Level 1 support for global production applications, focusing on monitoring and incident management. The role requires adherence to ITIL processes, collaboration with various teams, and proactive incident resolution.

Skills & Requirements

Must-have

  • proactive application monitoring
  • ITIL Incident and Problem processes
  • service restoration execution

Nice-to-have

  • experience with run books
  • collaboration with engineering teams
  • effective incident escalation handling

Key Requirements

  • Knowledge of ITIL Incident and Problem processes
  • Ability to review application run books
  • Experience in service restoration procedures

Work Rights

Not specified

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