Principal Product Manager, It Service Management

Workday

Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Strategic advisor to business stakeholders
The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain

Job Summary

  • The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain.
  • Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the ServiceNow platform.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field, combined with a culture rooted in integrity and empathy.

Matching Summary

The role involves serving as a strategic advisor to business leaders to identify challenges and opportunities for operational excellence within the IT Service Management domain.

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Strategic advisor to business stakeholders
  • End-to-end business analysis expertise
  • ServiceNow product roadmap development

Nice-to-have

  • Proactive user-centric approach
  • Sun-drenched optimism and drive
  • Experience with PagerDuty integration
  • Strong analytical problem-solving skills
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years ServiceNow experience
  • ITIL Foundation Certification
  • Bachelor's degree in CS or related field
  • Full life cycle development experience

Work Rights

Not specified

Tailored Resume

Cover Letter