Director Of Patient Experience

University of Arkansas for Medical Sciences

Little Rock, Arkansas, US
Commensurate with education + experience
Not specified
Patient and family centered care
Quality improvement
Develop and implement strategies
The University of Arkansas for Medical Sciences (UAMS) is seeking a Director of Patient Experience to lead and implement strategies aimed at enhancing the patient and family experience within the institution. The role requires a background in healthcare administration, experience in patient-centered care, and strong leadership skills to promote a culture of patient and family engagement

Job Summary

  • The Director for Patient Experience (PX is responsible for leading an integrated, comprehensive and proactive PX program for the University of Arkansas for Medical Sciences.
  • UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy
  • Plays a key role in educating, coaching, and training staff, physicians, students, trainees, families, patients, and community partners regarding PX and other strategies designed to optimize our patients’ care experience.

Matching Summary

Match Score: 85

The University of Arkansas for Medical Sciences (UAMS) is seeking a Director of Patient Experience to lead and implement strategies aimed at enhancing the patient and family experience within the institution. The role requires a background in healthcare administration, experience in patient-centered care, and strong leadership skills to promote a culture of patient and family engagement.

Salary

Commensurate with education and experience

Skills & Requirements

Must-have

  • Patient and Family Centered Care
  • Quality Improvement
  • Develop and implement strategies
  • Manage and coordinate initiatives
  • Health literacy and communication

Nice-to-have

  • Cultural humility and equity
  • Community partnerships
  • Patient and caregiver involvement
  • Active listening skills

Key Requirements

  • Bachelor's Degree required
  • 5 years of healthcare experience
  • Experience leading groups
  • Project management skills
  • RN or clinical degree preferred
  • Patient Experience Certification preferred
  • Process Improvement Certification preferred

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter