Not specified (assumed hybrid based on industry norms)
2+ years customer service experience
Knowledge of singapore insurance products
Understanding of mas fair dealing outcome #5
Singapore Life Ltd. is seeking a Senior Executive for Service Quality to manage escalated customer complaints and enhance operational efficiencies within the company. The ideal candidate should have at least two years of experience in customer service or the insurance industry, with strong problem-solving and time management skills
Job Summary
The role involves effective management of escalated customer complaints to achieve fairness for customers and operational efficiencies for the company.
Candidates must ensure compliance with regulatory requirements including sales process, FDO, and PDPA while maintaining accurate complaint registers.
The position requires knowledge of life, investment-linked, and health insurance products under Singlife Ltd to facilitate swift dispute resolutions.
Matching Summary
Match Score: 75
Singapore Life Ltd. is seeking a Senior Executive for Service Quality to manage escalated customer complaints and enhance operational efficiencies within the company. The ideal candidate should have at least two years of experience in customer service or the insurance industry, with strong problem-solving and time management skills.
Skills & Requirements
Must-have
2+ years customer service experience
Knowledge of Singapore insurance products
Understanding of MAS FAIR Dealing Outcome #5
Experience with dispute resolution processes
Ability to conduct root cause investigations
Nice-to-have
Strong problem-solving skills
Excellent time management abilities
Collaborative stakeholder engagement
Project participation in service improvements
Key Requirements
At least 2 years of experience in Customer Service or insurance industry