Senior Manager - Saas Onboarding - Professional Services

Zenoti

Seattle, United States
$130,000—$145,000 usd py
On-site
Client onboarding success
Team leadership and development
Stakeholder and client engagement
As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients

Job Summary

  • As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients.
  • You will own the success of new customer implementations, drive internal team development, and operate as a key leader driving delivery.
  • This role is perfect for someone who thrives on solving complex problems, building strategic relationships, leveraging AI-driven insights, and elevating both people and processes in a fast-paced SaaS environment.

Matching Summary

As a Practice Manager in our Onboarding team, you’ll lead a high-performing group of Product Specialists and Project Managers responsible for onboarding our SaaS clients.

Salary

$130,000—$145,000 USD

Skills & Requirements

Must-have

  • Client onboarding success
  • Team leadership and development
  • Stakeholder and client engagement
  • AI-driven insights and automation
  • Operational cadence and performance reviews
  • Escalation and problem resolution

Nice-to-have

  • Executive client point of contact
  • Cross-functional collaboration
  • Client-centric design advocacy
  • Global teams across time zones

Key Requirements

  • 10+ years of experience in SaaS onboarding
  • 3+ years leading and coaching teams
  • Strong software aptitude
  • Experience using or integrating AI tools
  • Excellent stakeholder management
  • Strong business judgment
  • Familiarity with project management tools

Work Rights

Not specified

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