The Senior Customer Success Engineer is a critical customer-facing technical role focused on providing existing Darktrace customers with technical product solutions and ensuring maximum value delivery
Job Summary
The Senior Customer Success Engineer is a critical customer-facing technical role focused on providing existing Darktrace customers with technical product solutions and ensuring maximum value delivery.
Key duties include acting as a security expert, conducting deployment reviews, providing consultative guidance, and liaising with internal teams to meet customer needs.
Benefits include 23 days' holiday, private medical insurance, life insurance, a pension scheme, and enhanced family leave.
Matching Summary
The Senior Customer Success Engineer is a critical customer-facing technical role focused on providing existing Darktrace customers with technical product solutions and ensuring maximum value delivery.
Skills & Requirements
Must-have
Customer Success Engineering
Technical Account Management
Cybersecurity product knowledge
On-premise and cloud networking
Customer-facing technical role
Nice-to-have
Consultative guidance
Building lasting business relationships
Mentorship to team members
Additional European language fluency
Key Requirements
5+ years of experience in a relevant role
Strong knowledge of AWS, Azure, GCP
Experience in Email Security, Incident Response, or Cloud Security Architecture preferred