This role involves leading a team of engineers to oversee End User Services and drive strategic technology operations across the India market
Job Summary
This role involves leading a team of engineers to oversee End User Services and drive strategic technology operations across the India market.
The successful candidate will ensure optimal service delivery by managing ticket queues, enforcing SLA compliance, and implementing ITIL best practices.
WPP seeks a leader who can integrate user endpoint infrastructure with robust security measures while aligning technology services with global business objectives.
Matching Summary
This role involves leading a team of engineers to oversee End User Services and drive strategic technology operations across the India market.
Skills & Requirements
Must-have
End User Services management
ITIL and ITSM frameworks proficiency
Endpoint security and device management
Active Directory and identity access controls
Ticket queue and SLA compliance oversight
Vendor and cost optimization expertise
Nice-to-have
AI-driven support solution implementation
Cross-functional collaboration skills
Culture of innovation and creativity
Continuous improvement mindset
Strategic technology roadmap development
Key Requirements
Bachelor's degree in Information Technology or Computer Science
Strong leadership and team management experience
Proficiency in MDM solutions like Jamf and Intune
Experience with IT governance and compliance audits
Budget management expertise for software licensing and contracts