D365 Omnichannel /d365 Ccass Solution Architect

Concentrix

Maysfield, GBR
Microsoft dynamics 365 contact center
Nice cxone platform expertise
Avaya aura components management
Lead and manage enterprise contact center and telecom infrastructure across global operations

Job Summary

  • Lead and manage enterprise contact center and telecom infrastructure across global operations.
  • Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.
  • Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation.

Matching Summary

Lead and manage enterprise contact center and telecom infrastructure across global operations.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 Contact Center
  • NICE CXone platform expertise
  • Avaya Aura components management
  • SIP protocols and voice security
  • Cloud-based contact center solutions

Nice-to-have

  • Intelligent transformation partner
  • Solution-focused, tech-powered
  • Human-centered design understanding
  • Market-leading technology insights

Key Requirements

  • Hands-on CCaaS platform expertise
  • Strong Avaya telephony systems knowledge
  • Experience leading global telecom teams
  • Solid understanding of ITIL framework

Work Rights

Not specified

Tailored Resume

Cover Letter