Own and drive enterprise-wide governance, performance rigor, and continuous improvement of IT support services across a large, global organization
Job Summary
Own and drive enterprise-wide governance, performance rigor, and continuous improvement of IT support services across a large, global organization.
Serve as a central authority for IT support governance, ensuring consistency, accountability, and measurable outcomes across regions, delivery teams, and strategic service partners.
This is a senior individual contributor leadership role with high visibility, broad enterprise impact, and a clear long-term growth path aligned to increased scope and strategic ownership.
Matching Summary
Own and drive enterprise-wide governance, performance rigor, and continuous improvement of IT support services across a large, global organization.
Skills & Requirements
Must-have
Global IT support governance framework
IT Service Management (ITSM) expertise
ServiceNow IT support governance
ITSM KPIs and metrics ownership
Supplier governance cadences
Nice-to-have
Supportive work culture
Continuous improvement mindset
Influence without formal authority
Key Requirements
10+ years in IT Support Governance / ITSM
Expert-level knowledge across all ITSM processes
Strong ITSM KPI and metrics expertise
Hands-on ServiceNow experience
Strong stakeholder and executive communication skills