Sr Customer Success Manager

Workday

Atlanta, GA, USA
Base: $113,800 - $170,800 usd (atlanta); base: $10...
Fully remote
7+ years customer facing services role
Executive level issue resolution
Crm and customer success platform experience
This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance

Job Summary

  • This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
  • The Customer Success Manager acts as a liaison between product management and customers to communicate roadmaps and drive solution adoption.
  • Candidates must have a proven track record of collaborating with executive leadership and managing escalations within a complex SaaS environment.

Matching Summary

This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.

Salary

Base: $113,800 - $170,800 USD (Atlanta); Base: $108,200 - $192,200 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 7+ years customer facing services role
  • Executive level issue resolution
  • CRM and customer success platform experience
  • Complex software or SaaS environment management
  • Strategic success plan development

Nice-to-have

  • Consumption-based revenue model experience
  • Strong executive relationship building
  • Cross-functional collaboration skills
  • Webinar hosting capabilities
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Experience with CRM platforms

Work Rights

Not specified

Tailored Resume

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