Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades
Job Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades.
Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel.
Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
Matching Summary
Responsible for all technical support related aspects at a specific customer, including escalations, fleet performance, system installations, improvement programs and upgrades.
Skills & Requirements
Must-have
Technical support for etch equipment
Customer site support
Fleet performance analysis
System installation and upgrades
Field escalation focal point
Alpha/Beta site support
ECO review
Nice-to-have
Supportive work culture
Career development opportunities
Pushing technological boundaries
Global company environment
Key Requirements
Conceptual and practical expertise in own discipline