Assistant Director Of Front Office, Reservations & Royal Service Full-time

Fairmont Empress

Victoria, BC, Canada
Base: starting at $69,600; bonus/equity: not speci...
On-site
Previous leadership experience in front office
Strong understanding of hotel operations
Ability to balance operational demands with strategic priorities
The Fairmont Empress is seeking an Assistant Director of Front Office, Reservations & Royal Service to lead its Reservations and Royal Service teams in Victoria, BC. This role focuses on delivering exceptional guest experiences while supporting operational excellence in a luxury hotel environment

Job Summary

  • This role involves leading the Reservations and Royal Service teams while supporting the broader Front Office operation at a Forbes recommended and MICHELIN key hotel.
  • The position offers a competitive salary starting at $69,600 along with comprehensive benefits including extended healthcare, dental, vision, and a company-matched pension plan.
  • Candidates must be legally eligible to work in Canada, as the hotel is unable to assist candidates in obtaining Canadian work authorization.

Matching Summary

Match Score: 85

The Fairmont Empress is seeking an Assistant Director of Front Office, Reservations & Royal Service to lead its Reservations and Royal Service teams in Victoria, BC. This role focuses on delivering exceptional guest experiences while supporting operational excellence in a luxury hotel environment.

Salary

Base: Starting at $69,600; Bonus/Equity: Not specified; Benefits: Employee benefit card, discounted rates, dining discounts, meal program, uniform laundering, healthcare, dental, vision, counseling, pension plan

Skills & Requirements

Must-have

  • Previous leadership experience in Front Office
  • Strong understanding of hotel operations
  • Ability to balance operational demands with strategic priorities

Nice-to-have

  • Experience working cross-functionally with Revenue Management
  • Proven ability to lead teams and develop talent
  • Excellent communication and interpersonal skills

Key Requirements

  • Must be legally eligible to work in Canada
  • Previous leadership experience in Front Office or Rooms Division
  • Ideal background in luxury or high-volume environment

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter