Customer Service Host

DIGI Outsource

Cape Town, South Africa
Engaging customers via live chat, calls, and emails
Processing and resolving customer contacts
Building and managing customer relationships
As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints

Job Summary

  • As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints.
  • We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group.
  • Our culture is underpinned by core values that are linked to key behavioural competencies.

Matching Summary

As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints.

Skills & Requirements

Must-have

  • Engaging customers via live chat, calls, and emails
  • Processing and resolving customer contacts
  • Building and managing customer relationships
  • Clear verbal and written communication skills
  • Ability to handle complex interactions
  • Adapt quickly to changing environments

Nice-to-have

  • Knowledge of sports betting markets
  • Experience in online gaming industry
  • Familiarity with gambling regulations
  • Developing customer retention strategies
  • Managing multiple customer contacts simultaneously

Key Requirements

  • Matric with 2+ years customer service experience
  • Completed Degree/Diploma with no experience
  • Available to work 24/7 shifts
  • Must have reliable transport

Work Rights

Not specified

Tailored Resume

Cover Letter