Customer Service Agent - Grr (part-time)

Southwest Airlines

Michigan, USA
Base: $20.22 ph; bonus/equity: potential for annua...
Part-time, variable schedule (includes early mornings, late nights, weekends, and holidays)
Handle ticketing and check-in
Operate computerized point-of-sale system
Resolve customer complaints and problems
Southwest Airlines is seeking a part-time Customer Service Agent for its Grand Rapids, Michigan location. The position involves providing friendly service to customers at the ticket counter, gate area, and baggage service office, with various benefits including competitive pay, flight privileges, and health insurance

Job Summary

  • You’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.
  • Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).
  • This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.

Matching Summary

Match Score: 85

Southwest Airlines is seeking a part-time Customer Service Agent for its Grand Rapids, Michigan location. The position involves providing friendly service to customers at the ticket counter, gate area, and baggage service office, with various benefits including competitive pay, flight privileges, and health insurance.

Salary

Base: $20.22 per hour; Bonus/Equity: Potential for annual profit-sharing contribution; Benefits: Fly for free, Retirement Savings Plan, health insurance

Skills & Requirements

Must-have

  • Handle ticketing and check-in
  • Operate computerized point-of-sale system
  • Resolve customer complaints and problems
  • Communicate effectively verbally
  • Work under stressful situations
  • Meet public and work in a team

Nice-to-have

  • Friendly attitude and patience
  • Foreign language skills desirable

Key Requirements

  • Must be a U.S. citizen or have authorization to work in the United States
  • Must be at least 18 years of age
  • Must be able to obtain a SIDA badge
  • Must be able to lift and/or move items up to 70 pounds

Work Rights

Must have authorization to work in the US

Tailored Resume

Cover Letter