Conduct in-person homeowner assessments on an as-needed basis to determine if corrective work orders are needed and lead root-cause analysis
Job Summary
Conduct in-person homeowner assessments on an as-needed basis to determine if corrective work orders are needed and lead root-cause analysis.
Schedule, organize, and execute service work through vendors, manage trades to completion, and perform minor service-related tasks.
Responsible for customer satisfaction metrics, driving repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Matching Summary
Conduct in-person homeowner assessments on an as-needed basis to determine if corrective work orders are needed and lead root-cause analysis.
Salary
$32.98 - $41.25 per hour; Quarterly bonus incentives; Medical, dental, vision, 401(k), disability, life insurance, parental leave, EAP, tuition reimbursement
Skills & Requirements
Must-have
Conduct homeowner assessments
Manage service work through vendors
Establish positive customer relationships
Confirm build quality before delivery
Drive customer loyalty and feedback management
Nice-to-have
Adapt to various personality types
Diligent follow-up
Conflict resolution skills
Key Requirements
Minimum High School Diploma or equivalent
Valid driver's license
1-2 years customer service or warranty experience preferred