Customer Relations Officer – Complaints

Barclays

Northampton, United Kingdom
Hybrid
Customer service experience
Handle high volume queries
Professionalism and empathy
Address customer questions, concerns or requests while maintaining customer service expectations

Job Summary

  • Address customer questions, concerns or requests while maintaining customer service expectations.
  • Execute customer service activities through various communication channels including chat, email, and phone.
  • This is more than just a job, it’s a chance to build a career in a supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.

Matching Summary

Address customer questions, concerns or requests while maintaining customer service expectations.

Skills & Requirements

Must-have

  • Customer service experience
  • Handle high volume queries
  • Professionalism and empathy
  • Work under pressure
  • Collaborate with stakeholders
  • Team-oriented environment

Nice-to-have

  • Develop and progress career
  • Balance commitments
  • Prioritize in fast-paced environments
  • Financial services sector experience

Key Requirements

  • Customer service experience (internal or external)
  • Excellent communication skills (written and verbal)
  • Solid PC skills (Microsoft Office proficiency)
  • Ability to tailor messages
  • Comfortable handling customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter