Customer Contact Management Team Lead (spanish Speaker)
Sanrafaelvet
Budapest, Hungary
Ft10,944,000.00 - ft16,416,000.00 py
Hybrid
Spanish language skills
Customer service experience
Order to cash processes
Manage a team that delivers the best customer experience by understanding customer issues and providing appropriate answers
Job Summary
Manage a team that delivers the best customer experience by understanding customer issues and providing appropriate answers.
Responsible for capturing customer requests and claims, ensuring cases addressed to Quality within 1 business day, and resolving customer requests and disputes.
Focusing on employee retention and engagement, advise actions to management in this relation and shape and promote a culture of collaboration, trust, and teamwork.
Matching Summary
Manage a team that delivers the best customer experience by understanding customer issues and providing appropriate answers.
Salary
Ft10,944,000.00 - Ft16,416,000.00
Skills & Requirements
Must-have
Spanish language skills
Customer service experience
Order to Cash processes
Disputes management
Salesforce Service Cloud experience
Microsoft Excel expertise
Nice-to-have
Pharma industry experience
Call center experience
Business acumen
Problem solving skills
Deductive and analytical skills
Good communication skills
Attentive to customer needs
Key Requirements
3-5 years' experience in Customer service, Order to Cash & Disputes management
Hands-on experience of Salesforces service cloud
Knowledge of Microsoft Office and expertise of MS Excel