Desktop Support Technician I

Carolina One Mortgage LLC

Not specified; not specified; medical, dental, vis...
Fully remote
High school diploma or equivalent
1-2 years technical support experience
Hardware and software troubleshooting
Carolina One Mortgage LLC is seeking a Desktop Support Technician I to provide entry-level technical support for end users in a fully remote capacity. The role involves troubleshooting hardware and software issues, ensuring compliance with corporate standards, and delivering excellent client service

Job Summary

  • The role provides direct client support through remote and on-site assistance for hardware, software, and devices.
  • Employees are expected to troubleshoot standard end user problems while maintaining composure in stressful situations.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 85

Carolina One Mortgage LLC is seeking a Desktop Support Technician I to provide entry-level technical support for end users in a fully remote capacity. The role involves troubleshooting hardware and software issues, ensuring compliance with corporate standards, and delivering excellent client service.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • 1-2 years technical support experience
  • Hardware and software troubleshooting
  • End user environment maintenance
  • Remote and on-site support capability

Nice-to-have

  • Bachelor's degree preferred
  • Hands-on internship experience considered
  • Strong client service orientation
  • Ability to manage client anxiety
  • Team collaboration skills

Key Requirements

  • High school diploma required
  • 1-2 years relevant experience
  • Smartphone with security apps required
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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