Customer Success Director

Backbase

Singapore, Singapore
On-site
10+ years customer-facing experience
Apac region banking software expertise
C-suite stakeholder relationship management
Backbase is seeking a Customer Success Director in Singapore to enhance customer satisfaction and drive value from their Engagement Banking Platform. The ideal candidate will have over 10 years of experience in customer-facing roles within the technology or software industry, focusing on building relationships and maximizing product adoption

Job Summary

  • The role focuses on driving customer satisfaction and ensuring maximum value derivation from the Engagement Banking Platform.
  • You will act as a trusted advisor to C-suite decision-makers, aligning their strategic goals with Backbase's solutions.
  • This position requires frequent travel across the APAC region to engage with banks and foster product adoption.

Matching Summary

Match Score: 85

Backbase is seeking a Customer Success Director in Singapore to enhance customer satisfaction and drive value from their Engagement Banking Platform. The ideal candidate will have over 10 years of experience in customer-facing roles within the technology or software industry, focusing on building relationships and maximizing product adoption.

Skills & Requirements

Must-have

  • 10+ years customer-facing experience
  • APAC region banking software expertise
  • C-suite stakeholder relationship management
  • Software product adoption and license consumption
  • Strategic account growth and renewal management

Nice-to-have

  • Banking or Financial Services industry background
  • Experience with Request for Feature processes
  • Ability to create customer success case studies
  • Fluency in English with strong communication skills
  • Willingness to travel frequently across APAC

Key Requirements

  • Bachelor's degree in Technology or Business
  • 10+ years of experience in customer success or consulting
  • Technical acumen within the software industry

Work Rights

Not specified

Tailored Resume

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