Major Incident Manager

Western Union

Austin, TX, United States
Base: $100,000 – 130,000 usd py; bonus/equity: sho...
On-site
Enterprise major incident management process
Service availability goals
Itsm processes
Responsible to protect service availability through effective execution of the enterprise Major Incident Management process

Job Summary

  • Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.
  • Responds to early symptoms and major incidents, assembles response teams, coordinates service outage avoidance efforts and service restoration activities, performs internal stakeholder communication.
  • You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

Matching Summary

Responsible to protect service availability through effective execution of the enterprise Major Incident Management process.

Salary

Base: $100,000 – 130,000 USD per year; Bonus/Equity: short-term incentives; Benefits: multiple health insurance options, accident and life insurance, and access to best-in-class development platforms

Skills & Requirements

Must-have

  • enterprise Major Incident Management process
  • service availability goals
  • ITSM processes
  • crisis situations
  • global stakeholders

Nice-to-have

  • Engineering / DevOps / SRE experience
  • holistic approach
  • continual service improvement

Key Requirements

  • 8+ years of application and infrastructure technology operations experience
  • 4+ years of major incident management experience
  • Bachelor’s degree in computer science or related field; or equivalent work experience
  • currently authorized to work in the United States on a full-time basis

Work Rights

Must be authorized to work full-time

Tailored Resume

Cover Letter