Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders
Job Summary
Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.
The role involves acting as a critical IT support person in the region, providing effective customer service and technical support across multiple IT services.
The position requires partnering with global IT teams and vendors to ensure stable and secure IT services while driving continuous improvement and cost-saving initiatives.
Matching Summary
Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.
Skills & Requirements
Must-have
IT service delivery support
Workplace services IT
End user computing support
Technical assistance for collaboration technology
Experience with ITSM tools
Hardware troubleshooting and support
Customer service skills
Nice-to-have
Project management skills
Executive level stakeholder management
Continuous service improvement
Cross-functional team collaboration
Proactive problem solving
Experience with financial tools
Key Requirements
5+ years IT service/support experience
Experience as IT Site Coordinator or similar
Experience supporting senior regional business stakeholders
Experience with Windows, Mac OS, Microsoft Office 365, AD
Experience supporting VC/AV rooms for 200+ staff
Experience coordinating IT incident management for 500+ users