Customer Banking Specialist- Kempsey

CommBank

Kempsey, AU
Part-time (23.5 hours/week or 19 hours/week with predetermined rosters)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for its Kempsey branch to provide exceptional customer service and support a range of banking needs. The role involves engaging with customers, conducting financial health checks, and promoting digital banking options. Candidates should have a background in customer service and a passion for building a career in banking

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • In this role, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have experience in delivering exceptional customer service ideally in financial services, retail or hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for its Kempsey branch to provide exceptional customer service and support a range of banking needs. The role involves engaging with customers, conducting financial health checks, and promoting digital banking options. Candidates should have a background in customer service and a passion for building a career in banking.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Educate on in-branch technology
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Act with integrity
  • Customer at the centre
  • Genuine career interest

Key Requirements

  • Experience in financial services
  • Experience in retail
  • Experience in hospitality
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask questions
  • Ability to find solutions
  • Ability to work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter