Qualitative Head Team

American International Group, Inc. (AIG)

Mexico City, Mexico
In-office (primarily)
Policy issuance quality control
Regulatory compliance frameworks
Operational risk management
American International Group, Inc. (AIG) is seeking a Qualitative Head Team member in Mexico City to oversee the accuracy and compliance of insurance documentation. The ideal candidate will possess deep knowledge of policy issuance processes, quality assurance methodologies, and operational risk management

Job Summary

  • The role ensures the accuracy, completeness, and regulatory compliance of insurance policies prior to release to prevent operational risks.
  • Candidates must possess a deep understanding of policy issuance processes, underwriting instructions, and how errors impact customer experience.
  • AIG offers a comprehensive benefits package including health care, savings protection, and tuition reimbursement for professional development.

Matching Summary

Match Score: 85

American International Group, Inc. (AIG) is seeking a Qualitative Head Team member in Mexico City to oversee the accuracy and compliance of insurance documentation. The ideal candidate will possess deep knowledge of policy issuance processes, quality assurance methodologies, and operational risk management.

Skills & Requirements

Must-have

  • Policy issuance quality control
  • Regulatory compliance frameworks
  • Operational risk management
  • Root cause analysis methodologies
  • SLA and KPI performance management

Nice-to-have

  • Process automation and optimization
  • Cross-functional leadership skills
  • Continuous improvement mindset
  • Influence without authority capability
  • Data-driven decision making

Key Requirements

  • Deep understanding of policy issuance processes
  • Strong knowledge of regulatory frameworks
  • Experience with quality control models
  • Ability to manage SLAs and KPIs
  • Proficiency in root-cause analysis

Work Rights

Not specified

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