Customer Solution Specialist - International

Sendcloud

Eindhoven, Netherlands
Base: €2,700–€3,000 grosspmnth; bonus/equity: not ...
On-site
Fluent in english language
Fluent in dutch spanish french italian or german
Based in the netherlands
You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges

Job Summary

  • You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.
  • The role involves interacting with customers via calls, chats, and tickets while empowering them to become confident shipping experts.
  • Employees receive a competitive salary of €2,700–€3,000 gross/month plus a €2,000 study budget and a mini-sabbatical every three years.

Matching Summary

You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.

Salary

Base: €2,700–€3,000 gross/month; Bonus/Equity: Not specified; Benefits: 28 days holiday + birthday off; €2,000 study budget; €500 WFH budget; Mini-sabbatical every 3 years

Skills & Requirements

Must-have

  • Fluent in English language
  • Fluent in Dutch Spanish French Italian or German
  • Based in the Netherlands
  • Full-time 40 hours per week

Nice-to-have

  • Previous customer support experience
  • Strong communication skills
  • Curiosity and growth mindset
  • Ability to think on feet
  • Positive energy under pressure

Key Requirements

  • Fluency in English and one other listed European language
  • Residency in the Netherlands required
  • Availability for full-time Mon-Fri schedule

Work Rights

Must be based in the Netherlands

Tailored Resume

Cover Letter