IT Operations & Support Analyst

SAVILLS (SINGAPORE) PTE. LTD.

Singapore, Singapore
**
Level 1-2 it support experience
Windows environments and microsoft 365
Itil-based incident management processes
** Savills (Singapore) Pte. Ltd. is seeking an IT Operations & Support Analyst to facilitate day-to-day IT services for users in Singapore, acting as a liaison between local stakeholders and regional IT teams. This entry-to-intermediate role requires foundational IT support experience and encompasses responsibilities like incident management, user support, and operational coordination. **

Job Summary

  • This role serves as a critical liaison between local Singapore stakeholders and regional APAC IT teams to ensure smooth daily operations.
  • The incumbent will manage end-user hardware, software, and collaboration tool issues while adhering to ITIL-based service processes.
  • Candidates will act as the primary point of contact for Singapore users, translating business needs into requirements for regional implementation.

Matching Summary

Match Score: 75

** Savills (Singapore) Pte. Ltd. is seeking an IT Operations & Support Analyst to facilitate day-to-day IT services for users in Singapore, acting as a liaison between local stakeholders and regional IT teams. This entry-to-intermediate role requires foundational IT support experience and encompasses responsibilities like incident management, user support, and operational coordination. **

Skills & Requirements

Must-have

  • Level 1-2 IT support experience
  • Windows environments and Microsoft 365
  • ITIL-based incident management processes

Nice-to-have

  • ServiceNow familiarity preferred
  • Microsoft Azure exposure advantageous
  • Corporate professional services background

Key Requirements

  • Diploma or Bachelor's degree in IT or related field
  • 1-3 years of IT support or service desk experience
  • Solid skills in basic networking

Work Rights

Not specified

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