Customer Service Health Professional (all Genders)
Haleon
Process customer orders efficiently
Monitor service levels and shortages
Collaborate with internal and external teams
The Customer Service Health Professional is responsible for driving growth with external customers by providing excellent customer service and collaborative analysis
Job Summary
The Customer Service Health Professional is responsible for driving growth with external customers by providing excellent customer service and collaborative analysis.
You will work cross functionally with Customers, Supply Chain, Commercial & Accounting teams to ensure every order is successful from receipt to invoice.
To measure and report weekly KPI service level performance for Haleon customers, identifying key issues and trends and working as part of wider business teams to continuously improve service performance and maximise on-shelf availability.
Matching Summary
The Customer Service Health Professional is responsible for driving growth with external customers by providing excellent customer service and collaborative analysis.
Skills & Requirements
Must-have
Process customer orders efficiently
Monitor service levels and shortages
Collaborate with internal and external teams
Ensure perfect order fulfillment
Manage stock allocation during shortages
Report weekly KPI service performance
Nice-to-have
Deep human understanding and trusted science
Agile, performance-focused culture
Bold ambitions and enormous opportunity
Key Requirements
Bachelors degree
Experience in Supply Chain or Order to Cash
Proficiency in Microsoft Office (Excel)
Strong numerical and analytical skills
Excellent interpersonal and communication skills
High attention to detail and ability to work to deadlines