3+ years quality assurance in technical/medical field
Statistical analysis and data visualization skills
This role transforms customer interactions into actionable insights to power better coaching, smarter processes, and measurable outcomes aligned with Dexcom's mission
Job Summary
This role transforms customer interactions into actionable insights to power better coaching, smarter processes, and measurable outcomes aligned with Dexcom's mission.
The team utilizes AI speech and text analytics to elevate customer service across channels within a high-impact Center of Expertise.
Candidates will build weekly reporting, monitor data ingestion health, and drive organizational change initiatives through quantifiable results.
Matching Summary
This role transforms customer interactions into actionable insights to power better coaching, smarter processes, and measurable outcomes aligned with Dexcom's mission.
Skills & Requirements
Must-have
2+ years analytics or AI experience
3+ years Quality Assurance in technical/medical field
Statistical analysis and data visualization skills
NLP and conversational AI application experience
Contact center operations knowledge
Nice-to-have
Python or R programming proficiency
Ethical AI and bias detection knowledge
Strong root-cause analysis capabilities
Iterative model training expertise
Excellent verbal and written communication
Key Requirements
Bachelor's degree required
5-8 years of related experience
Experience with AI/ML concepts for NLP
Knowledge of Boolean operators and database query languages