Operator Representative, Communications Center

Mass General Brigham Incorporated

Somerville, MA, USA
Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
High school diploma or equivalent
35 wpm typing speed
Phone-based customer service experience
The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller

Job Summary

  • The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
  • Primary responsibilities include managing incoming calls for patient information, pages, code calls, and answering service calls in a 24x7 environment.
  • The role requires understanding various emergency codes including medical, fire, and disaster protocols while handling confidential patient data.

Matching Summary

The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • 35 wpm typing speed
  • Phone-based customer service experience
  • MS Windows software knowledge
  • Multi-tasking across multiple screens

Nice-to-have

  • Hospital or medical environment experience
  • Knowledge of medical terminology
  • Ability to work in fast-paced healthcare
  • Strong verbal and written comprehension

Key Requirements

  • High School Diploma required
  • Minimum 35 wpm typing speed
  • Prior phone-based customer service experience
  • Proficiency with MS Windows applications

Work Rights

Not specified

Tailored Resume

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