Not specified; salary reviews included; annual com...
Fully remote
Strong technical experience in victorian worker's compensation scheme
Previous experience as a technical specialist in claims
Proven track record in developing technical capability
You will lead and oversee the day-to-day activities, training, and development of a high-performing, customer-focused team of Technical Specialists
Job Summary
You will lead and oversee the day-to-day activities, training, and development of a high-performing, customer-focused team of Technical Specialists.
The role requires ensuring team members achieve performance and KPI targets while maintaining awareness of industry developments and legislative drivers.
EML offers a diverse culture with flexibility to work from home up to 2 days per week, along with comprehensive learning and development opportunities.
Matching Summary
You will lead and oversee the day-to-day activities, training, and development of a high-performing, customer-focused team of Technical Specialists.
Salary
Not specified; Salary reviews included; Annual company incentive scheme available
Skills & Requirements
Must-have
Strong technical experience in Victorian worker's compensation scheme
Previous experience as a technical specialist in claims
Proven track record in developing technical capability
Experience managing relationships with competing stakeholders
Nice-to-have
Exceptional problem solving and strategic thinking skills
People management skills including coaching and change management
Service-orientated approach focused on early intervention
Drive continuous improvement and innovation
Key Requirements
Mandatory strong technical experience within Victorian worker's compensation scheme
Previous experience as a technical specialist in worker's compensation claims
Proven track record in developing technical capability within claims management segments