Sr. Specialized Customer Success Manager, Talent Ai

Epic

Atlanta, GA, US
Base: $108,200 - $192,200 usd; bonus/equity: eligi...
Fully remote
Customer success in saas environment
Ai/ml product advisory experience
Talent acquisition domain expertise
As a Specialized Customer Success Manager for Talent AI, you will guide customers through organizational change and workflow redesign to unlock AI value in Talent Acquisition

Job Summary

  • As a Specialized Customer Success Manager for Talent AI, you will guide customers through organizational change and workflow redesign to unlock AI value in Talent Acquisition.
  • You will design and execute structured success plans, lead proactive customer engagements, and collaborate cross-functionally to accelerate adoption and customer maturity.
  • Workday offers a flexible work environment combining remote and in-person time, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

As a Specialized Customer Success Manager for Talent AI, you will guide customers through organizational change and workflow redesign to unlock AI value in Talent Acquisition.

Salary

Base: $108,200 - $192,200 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • Customer Success in SaaS environment
  • AI/ML product advisory experience
  • Talent Acquisition domain expertise
  • Structured success plan design
  • Data-driven adoption assessment
  • Cross-functional collaboration
  • Executive stakeholder engagement

Nice-to-have

  • Incubation and acceleration environment
  • Change management and workflow redesign
  • Customer advocacy development
  • Strong verbal and written communication
  • Flexible work approach
  • Global team collaboration

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML product experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter