Manager Of Scaled Customer Success

Steercrm

Remote, United States
Not specified; equity pyckage included; comprehens...
Remote
2+ years managing customer success team
Experience with enterprise and scaled segments
Data analysis for churn prediction
The role involves leading a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments

Job Summary

  • The role involves leading a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments.
  • You will build a unified Account Health framework to professionalize CS operations and drive global retention.
  • The company offers 100% employer-paid medical insurance, equity packages, and flexible PTO with a minimum of 15 days.

Matching Summary

The role involves leading a diverse portfolio ranging from high-touch Enterprise partnerships to high-volume Scaled segments.

Salary

Not specified; Equity package included; Comprehensive benefits including medical, dental, vision, 401(k)

Skills & Requirements

Must-have

  • 2+ years managing Customer Success team
  • Experience with Enterprise and Scaled segments
  • Data analysis for churn prediction
  • Systems thinking for scalable processes
  • High emotional intelligence coaching style

Nice-to-have

  • Advanced data visualization tools proficiency
  • CS Platform implementation experience
  • Automotive industry background knowledge
  • Strategic problem-solving in ambiguous areas

Key Requirements

  • 2+ years leadership experience in Customer Success
  • Proven track record managing Enterprise and Scaled accounts
  • Proficiency in CRM and BI tools for data tracking

Work Rights

Not specified

Tailored Resume

Cover Letter