Customer Service Representative

Pine City Animal Hospital

Topeka, KS, United States
On-site
Professional phone etiquette
Handle emotional clients
Maintain accurate records
Pine City Animal Hospital is seeking a Client Service Representative (CSR) who will serve as the primary point of contact for clients, ensuring positive interactions and managing appointments and client records. The ideal candidate should possess excellent customer service skills, be detail-oriented, and have a professional demeanor, with preferences for experience in veterinary services

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 75

Pine City Animal Hospital is seeking a Client Service Representative (CSR) who will serve as the primary point of contact for clients, ensuring positive interactions and managing appointments and client records. The ideal candidate should possess excellent customer service skills, be detail-oriented, and have a professional demeanor, with preferences for experience in veterinary services.

Skills & Requirements

Must-have

  • Professional phone etiquette
  • Handle emotional clients
  • Maintain accurate records
  • Process payments accurately
  • Operate multi-line phone system

Nice-to-have

  • Welcoming environment
  • Positive client impression
  • Team collaboration
  • Growth and development

Key Requirements

  • HS Diploma or educational equivalent
  • Computer efficiency
  • Ability to problem solve
  • Available to work weekends
  • Experience with Veterinary EMR (preferred)
  • One year customer service experience (preferred)
  • Knowledge of veterinary terminology (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter