Call Center Representative

University of Kansas Health System

Liberty, Missouri, United States
2+ years call center experience
Healthcare or emergency dispatch background
Simultaneous talking typing listening skills
The Call Center Representative serves as a frontline resource for patients, staff, and physicians in a 24/7/365 environment

Job Summary

  • The Call Center Representative serves as a frontline resource for patients, staff, and physicians in a 24/7/365 environment.
  • Responsibilities include triaging incoming calls, managing pager systems, and activating medical code teams using specialized software.
  • Candidates must demonstrate the ability to talk, type, and listen simultaneously while providing professional customer service.

Matching Summary

The Call Center Representative serves as a frontline resource for patients, staff, and physicians in a 24/7/365 environment.

Skills & Requirements

Must-have

  • 2+ years call center experience
  • Healthcare or emergency dispatch background
  • Simultaneous talking typing listening skills
  • Experience with Epic Genesis software
  • Switchboard and paging system operation

Nice-to-have

  • Associates degree in Communications
  • Business or Health Care Administration degree
  • Ability to handle multiple tasks efficiently
  • Exceptional phone communication skills
  • Willingness to work part time shifts

Key Requirements

  • High School Graduate diploma required
  • Minimum 2 years of relevant call center experience
  • Part-time employment status

Work Rights

Not specified

Tailored Resume

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