National Service Manager

DKSH Corporate Shared Services Center Sdn Bhd

Victoria, Australia
On-site
Service engineering operations management
Technical support and customer satisfaction
Resource allocation and scheduling
The National Service Engineer Manager is responsible for leading and managing the service engineering team across the country, ensuring the efficient delivery of technical support, service excellence, and customer satisfaction

Job Summary

  • The National Service Engineer Manager is responsible for leading and managing the service engineering team across the country, ensuring the efficient delivery of technical support, service excellence, and customer satisfaction.
  • Key responsibilities include developing and implementing strategies to enhance efficiency, reduce downtime, and optimize resource allocation, while leading, mentoring, and developing a team of service engineers.
  • DKSH is proud to be an inclusive workplace that values diversity and encourages applications from individuals of all backgrounds, experiences, and identities.

Matching Summary

The National Service Engineer Manager is responsible for leading and managing the service engineering team across the country, ensuring the efficient delivery of technical support, service excellence, and customer satisfaction.

Skills & Requirements

Must-have

  • Service engineering operations management
  • Technical support and customer satisfaction
  • Resource allocation and scheduling
  • Team leadership and development
  • Process improvement implementation

Nice-to-have

  • Continuous improvement methodologies
  • Customer-focused service culture
  • Industry advancements and technologies

Key Requirements

  • Degree in Engineering or Applied Science or similar Technical Trade Background
  • Minimum 8-10 years of experience in service engineering
  • Minimum 3-5 years in a leadership capacity
  • Experience managing national or multi-site service teams
  • Legal right to work in Australia

Work Rights

Legal right to work in Australia

Tailored Resume

Cover Letter