Senior Associate Customer Success Manager - Paradox

karriere-reporter.de

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox's AI assistant streamlines recruitment tasks through conversational platforms allowing recruiting teams to spend more time with people and less time with software.
  • Workday offers a flexible work approach combining in-person and remote work, fostering strong community connections and supporting employee growth and development.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support for software solutions
  • Customer satisfaction management
  • Product training and troubleshooting
  • Relationship building with clients

Nice-to-have

  • Strong written and verbal communication skills
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity in work culture
  • Flexible work schedule with remote options

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SaaS organization
  • Customer satisfaction management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter